Please read these terms carefully. By using Shfa AI services or this website, you agree to be bound by these terms on behalf of Shfa LLC.
Last updated: February 2026
These Terms of Service (“Terms”) are a legal agreement between you (or the entity you represent) and Shfa LLC (“Shfa,” “we,” “us,” or “our”) governing your access to and use of our website, platform, AI workforce and agent management services, embedded talent services, and any related software, APIs, or materials (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, you may not use the Services.
Shfa provides (a) an AI workforce and agent management platform for deploying, managing, and scaling AI agents within organizations, (b) embedded AI engineering and related talent services, and (c) related consulting, support, and professional services. Specific scope, deliverables, and fees are set out in separate agreements, order forms, or statements of work (“Order Documents”). In the event of conflict between these Terms and an Order Document, the Order Document governs for that engagement only.
You must be at least 18 years old and have the authority to bind your organization to these Terms. You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account. You must notify us promptly of any unauthorized use.
You agree to use the Services only for lawful purposes and in accordance with these Terms and any applicable law. You will not:
We may suspend or terminate access for violation of this section and may report activity to authorities where appropriate.
Shfa and its licensors own all right, title, and interest in and to the Services, including all software, designs, documentation, and related materials, and all intellectual property rights therein. No license or right is granted to you except the limited right to use the Services as permitted under these Terms and any Order Document. You retain ownership of your data and content that you provide to the Services (“Customer Data”). You grant Shfa a limited license to use, process, and store Customer Data as necessary to provide and improve the Services and as described in our Privacy Policy.
Each party agrees to keep confidential any non-public information disclosed by the other that is designated as confidential or that reasonably should be understood to be confidential (“Confidential Information”). Confidential Information may be used only for the purpose of performing under these Terms and must be protected with at least the same care used for the receiving party’s own confidential information, but in no event less than reasonable care. These obligations survive termination of the Terms.
Fees for the Services are as set forth in the applicable Order Document. Unless otherwise specified, fees are due within 30 days of invoice. Overdue amounts may accrue interest at the rate of 1.5% per month (or the maximum rate permitted by law, if lower). You are responsible for all taxes (other than Shfa’s income taxes) related to the Services.
Shfa warrants that it will provide the Services in a professional and workmanlike manner consistent with industry standards. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS OR AN ORDER DOCUMENT, THE SERVICES ARE PROVIDED “AS IS” AND SHFA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, (A) IN NO EVENT SHALL SHFA, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, AND (B) SHFA’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO SHFA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THESE LIMITATIONS APPLY WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF SHFA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES, THE ABOVE LIMITATIONS APPLY TO YOU TO THE FULLEST EXTENT PERMITTED.
You agree to indemnify, defend, and hold harmless Shfa, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Services, (b) your violation of these Terms or any law, or (c) your violation of any third party rights, including intellectual property or privacy rights, or (d) any dispute between you and a third party related to your use of the Services. Shfa will provide prompt notice of any such claim and reasonable cooperation in the defense at your expense.
These Terms remain in effect until terminated. Either party may terminate for material breach that remains uncured after 30 days’ written notice. We may suspend or terminate your access immediately for violation of these Terms or for nonpayment. Upon termination, your right to use the Services ceases. Sections that by their nature should survive (including Intellectual Property, Confidentiality, Limitation of Liability, Indemnification, and Governing Law) will survive termination.
We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. For material changes, we may provide additional notice (e.g., by email or through the Services). Your continued use of the Services after the effective date of changes constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Services.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of laws principles. Any dispute arising out of or related to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
These Terms, together with any Order Documents and our Privacy Policy, constitute the entire agreement between you and Shfa regarding the Services. No waiver of any term will be deemed a further or continuing waiver. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries.
Questions about these Terms or the Services may be directed to Shfa LLC at the contact information provided on our website or in your Order Document.